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    11/18/2025 11:46 am  #1

    dp6712
    New member

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    Registered: 11/06/2025
    Posts: 3

    New patient questionnaire unable to be opened

    SORRY…. For the past 3 weeks I have reported this multiple times and ways to get this resolved and have been unsuccessful.
    this has also been sent to support…

    I’m not sure what part of the process i am doing wrong but certainly something is not working.
    i have entered a new patient (a minor) and filled in ALL the info when creating his acct. including a USER ID specific for him since using his mom’s email.
    the mom reports receiving email but can’t open with password sent and gets a notification that the email address is not valid …??? Yet she received it.
    HELP

     

     

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